FAQs
What is the cost of shipping?
We keep it simple: standard delivery is just $8. Plus, if you spend over $100, shipping is on us! If you need your shipping expedited, delivery is $25.
How long will it take to process my order?
We aim to have your order with you in 3-5 business days after payment. During busy times like Singapore public holidays, it might take a bit longer. Thank you for your patience!
How can I track my order?
As soon as you place your order, you’ll receive an order number. You can use this to check your delivery status via our WhatsApp hotline. If there are any delays, simply reach out to our friendly customer service team, and we’ll help you track it down and sort things out.
Do you ship internationally?
Right now, we’re focused on delivering happiness within Singapore only.
How do I initiate a return or exchange?
While we take the utmost care to ensure your order arrives safely, we understand that accidents might happen! If your gift box is damaged upon delivery, contact us within 48 hours of receiving your order. We’ll set up a replacement or refund for you.
What if I receive the wrong item?
If we sent you the wrong item, we’re really sorry! Contact our customer service team as soon as possible, and we’ll send you the right one along with instructions to return the incorrect item.
Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, do get in touch with us right away. We can help as long as the order has not been processed yet.
Do you offer bulk discounts for group activities or events?
Yes, we do! Contact us for more details on our bulk pricing and customisation options for your group orders.
How can I contact customer service?
We’re here to help! You can email us at hello@ottermygift.com or WhatsApp us at 87749318. We will reply as soon as possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
Feel free to reach out with any other questions or concerns. We’re here to make your shopping experience wonderful!